Saturday, January 14, 2012

Need Shipping Supplies? Don't Buy From BrownCor

Gotta get this off my chest.... Like many small merchants, I buy my shipping supplies in bulk from various packing supply companies. I've bought from BrownCor (packing tape), ULine (mostly white shipping boxes), Bubblefast (bubble wrap) and Bags Unlimited (comic specialty items - boxes usually). I buy from these different companies because of quality and price.

Well, that changed this week after placing an order with BrownCor. I placed the order on Tuesday, 1/10/2012 and used my PayPal Debit/Credit card. I was charged $88.77 immediately for the cost of the case of packing tape - but no shipping charges. BrownCor then charged me $99.09 on 1/12/2012 - an amount that includes $8.80 for shipping and $7.13 for Tax (doesn't say "Sales Tax" on the invoice, just "Tax"). I e-mailed BrownCor on 1/12/2012 and asked what gives - i.e. I am out $187.96 from my PayPal balance and there is no tracking number for the shipment. I am writing this on Saturday morning (1/14/2012) and there STILL is no tracking number... and I ordered this case of packing tape on Tuesday....

BrownCor did e-mail me back on Thursday and said the following:

"William,

The $88.77 amount will drop off. When you first place an order there is an allocation run on your card for the original amount and then when the order ships, the total plus shipping is charged. I apologize for the inconvenience."

So in other words, this is 2012 and BrownCor cannot figure out shipping charges on their products when they are ordered. BrownCor had four days to ship my order but it hasn't shipped yet and my PayPal balance is still out the original $88.77 and will be until at least Monday as BrownCor is closed on the weekends.

So get this: I ordered some boxes from ULine on Thursday, 1/12/2012 and received them on Friday, 1/13/2012 and was only charged ONCE and there was NO SALES TAX.

Anyway, I e-mailed BrownCor - well, replied to the e-mail I was sent - and let them know that this was an intolerable situation and at a minimum, I needed the "allocation run" removed today (Friday, 1/13/2012) and get my $88.77 back - well, that didn't happen so like I said, I am out the $88.77 until Monday at the earliest. On top of that, they have had my order for four days and haven't shipped it. WOW!

If I treated my customers this way, I wouldn't have any....period. So I am down to three packing supply companies that I will buy from as it will have to get mighty cold WAY DOWN BELOW before I ever order from BrownCor again.

Whew! Glad that is off my chest.... Hope everybody else is having a nice day!
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